Q: How do I blow up the 16" Letter Balloons?
A:The best way we have found is to use a balloon pump or air compressor, but be sure not to overfill it so it doesn’t pop! If you you don't have either of those, insert the straw and blow. Please be aware that there is a little seal inside the balloon that can be hard to break through with just the air through the straw.
Q: What if I followed your instructions above and my balloon will not inflate?
A: If you can't get through that seal on the balloon, I suggest taking a pen or something with a sharp end and pushing it through the air seal just like you do the straw, but be very careful not to poke through the balloon. When inserting the sharp object, you will feel resistance. Gently push until it breaks through. After you break through, you will be able to insert the straw to blow the balloon up. When the balloon is filled, continue to blow as you pull the straw out and press your fingers down to seal the balloon before it loses air.
Q: I received the wrong letter balloon.... what now?!
A: We triple check our balloons when they get sent out. Our balloons do take different forms until they are blown up... for example the "B" looks like a "C" until inflated, and the "O" looks like a "U" or "V" until inflated. We recommend adding some air to the balloon to verify that you indeed got the wrong letter. Even though we do our best to provide the best customer experience, on occasion we do make mistakes. Please email us with a picture of what you received and we will be happy to correct it for you.
Q: I only received 1 tassel with my order and I ordered 2!?
A: Our tassels are made out of tissue and are normally folded together so sometimes it is hard to see that there are 2 tassels. Please verify that they are not stuck together. Even though we do our best to provide the best customer experience, on occasion we do make mistakes. Please email us with a picture of what you received and we will be happy to correct it for you.
Q: What are your hours?
A: We are open Monday-Thursday 9am-4pm PST. We are closed Postal Holidays as well as the following days:
11/27 after 12:00pm PST- 11/24
Q: Where are you based out of?
A: Coeur d'Alene Idaho
Q: Why aren’t you responding to my email?
A: Your customer experience is very important to us, and we make every effort to respond to emails quickly. We respond to emails in the mornings and afternoons Monday- Thursday and take the weekends to spend time with our families (and go to parties ourselves!) Also, please note that there may be a time difference as we are in the Pacific time zone.
Q: What is the difference between fine and coarse glitter?
A: The last picture of the item you are looking at will show all of your color options as well as the difference between fine and coarse glitter.
Q: Do you do custom party boxes?
A: Yes! We love custom orders. Please message us so we can work together to design a party box that best suits your needs.
Q: How long does it take you to ship out my order?
A: We want to get your party box to you as quickly as possible! We ship orders Monday-Thursday and we usually ship them within 2 business days.
Q: I have a party this weekend! Is there anyway I can get my items in time (without paying an arm and a leg for shipping)?
A: We always do our best to help you get everything you need for your party. In order to make sure that happens, please place your order by Tuesday morning, upgrade your shipping to Priority Shipping (It’s only a couple of dollars more) and send us a message to verify your item will qualify. Some items take longer to make and dry than others.
Q: Should I upgrade shipping?
A: We ship everything USPS First Class Mail unless you upgrade your shipping. First Class Mail typically takes 5 business days to arrive, however it is NOT guaranteed, especially during the holiday season. Also, please note that it can take up to 2 business days for us to prepare your order. If you are on a tight timeline we suggest upgrading your shipping.
Q: Can I return my item?
A: Items that have been unopened and unused may be returned within 30 days! Please email us at: Customerservice@jamboreepartybox.com to authorize a return. All returns must be authorized before shipping.
Q: How much is shipping?
A: Shipping amounts are confirmed at checkout!
Q: Is your website secure?
Q: Can I pick up my order in Coeur d'Alene?
A: Unfortunately, no. We are not set up for retail at this time.